Metro Productions / Common Sense Catalog - Privacy and Return Policy:

Information Collection and Use

Metro Productions is the sole owner of their web sites and the information collected.  We will not sell, share, or rent this information to others.  Metro Productions collects information from our users at several different points on our website.

Orders
We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer’s orders.  If we have trouble processing an order, this contact information is used to get in touch with the user.

Returns
We guarantee your satisfaction with our products.  If for any reason you are not satisfied you may return the item(s) for a full refund (minus shipping and handling charges) within 30 days of the purchase.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie terminates in 24 hours.  If a user rejects the cookie, they may still use our site.  The only drawback to this is that the user will be limited in some areas of our site.  For example, the user will not be able to use our shopping cart.

Links
This web site contains links to other sites. Please be aware that we, Metro Productions, are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by Metro Productions' web sites.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests.  Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.  Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address.  Metro Productions will automatically send the friend a one-time email inviting them to visit the site.  Metro Productions does not log or store this information.

Security
This website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line. 

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.     

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  Our employees must use password-protected screen-savers when they leave their desk.  When they return, they must re-enter their password to re-gain access to your information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. 

If you have any questions about the security at our website, you can send an email to security@linktotheweb.com .

Special Offers
Established contacts will occasionally receive information on products, services, updates on new products, and any newsletters subscribed to. These emails originate from our domains only.  If you wish never to receive anything just email us at optout@linktotheweb.com and you will be removed.

 Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will correct, update or remove that user’s personal data provided to us.  This can  be done by emailing our service@linktotheweb.com. 

Notification of Changes
If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to make changes from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner.  If not we will use information in accordance with the privacy policy under which the information was collected.

Metro Productions
Common Sense Catalog
P.O. Box 361058
Los Angeles CA  90036

800 471-7922 In U.S.
323 935-4904 Outside U.S.

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